Digital Mystery Shop
Give your dealership team the competitive edge they need to close more digital sales.
Gain insights and see how your dealership stacks up with a mystery shop of one of your local competitors. Receive coaching on improving your team’s email responses to boost their online conversions. And benefit from a 14 day follow up on all email, voicemail, and text tracking.
Your Digital Mystery Shop program includes:
Shop for 2 new vehicles on your dealership website and/or OEM website.
Shop for 2 pre-owned vehicles on your dealership website and/or third party listing website.
Shop for 1 new vehicle on your competitor's website.
Personalized Score Card
Monitor your team's performance and view and hear all responses.
14 Day Follow-up
Track your team's short-term follow-up including email, voicemail, and text.
Our team will review your results and provide feedback to improve performance.
Interested in seeing how the power of visibility can help you increase your sales team response with your online customers?
The program helped us create a solid foundation of training that we can consistently monitor and track. The improvements made by each of our dealerships are measurable, and the success we've had as a result in online conversions is simply outstanding!
Michael Wyant, Chief Operating Officer